Payment Policy
Payment Policy
Thank you for choosing Folliv. We're committed to providing a smooth and secure checkout experience. Please review our payment policy below before completing your purchase.
Accepted Payment Methods
Folliv currently accepts the following forms of payment:
- Credit & Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay / Google Pay
- Shop Pay
All payments are processed securely through our authorised payment processors.
Payment Authorisation
When placing an order, your payment method may place a temporary authorisation hold to verify available funds. This hold typically clears within a few business days, depending on your bank.
Orders will not ship until full payment has been successfully processed.
Currency & Pricing
All prices listed on our website are shown in GBP (£) and, where required by law, are inclusive of UK VAT. If you are ordering from outside the UK, your bank or card provider may apply currency conversion fees. These charges are not issued by Folliv.
VAT & Import Charges
For orders sold to UK customers, VAT is charged at checkout and included in the price you pay you will not be charged additional VAT on delivery for standard orders.
If you are ordering from outside the UK, your order may be subject to import duties, taxes, or customs fees charged by your local authorities on delivery. These charges are set by your country's customs authority, are outside our control, and are the responsibility of the recipient.
Billing Information Accuracy
To prevent delays or order cancellations, please ensure all billing details match your bank's records. If discrepancies are detected, your order may be automatically declined by the payment processor.
Fraud Prevention
Folliv uses fraud-detection systems to protect customers and our business. We reserve the right to:
- Request additional verification if suspicious activity is detected
- Cancel any order we believe may be fraudulent
- Refuse service when necessary to ensure safety and compliance
Failed or Declined Payments
If your payment is declined:
- Verify your card details
- Check with your bank for authorisation
- Try an alternative payment method
Orders are not held or reserved if payment is unsuccessful.
Subscription / Auto-Renewal Payments
For subscription plans, your payment method will be charged automatically on each renewal period. You may cancel anytime through your account dashboard or by contacting customer support at help@folliv.com before your next billing date.
Refunds for Returned or Cancelled Orders
Refunds are issued back to the original payment method only. Depending on your bank, refunds may take 3–10 business days to appear in your account.
Please review our Return & Refund Policy for full details on eligibility and processing times, including our 90-day money-back guarantee.
Payment Security
Your payment information is encrypted and processed through PCI-compliant systems. Folliv does not store or have access to full credit card numbers.
Contact Us
If you have any questions about payments or billing, our customer support team is here to help:
Email: help@folliv.com Customer Support Hours: Mon–Sat GMT/BST
Folliv
Address: 30 N Gould St, Sheridan WY 82801, United States
